RETURN POLICY – PetVisit
Policy Date: 27 November 2025
At PetVisit, we strive to ensure that every customer receives products in perfect condition. This Return Policy outlines the conditions under which returns are accepted.
1. GENERAL
a. This Return Policy applies to purchases made through www.petvisit.in
.
b. By placing an order on our website, you agree to the terms outlined in this Return Policy.
c. We encourage customers to inspect their orders immediately upon delivery and report any issues.
2. RETURN ELIGIBILITY
We accept returns only under the following circumstances:
a. Damaged Products
If the product is damaged during delivery, you must notify us within 3 days of receiving the order.
b. Incorrect Product Received
Returns are accepted if you receive a different product than what you ordered.
c. Incomplete Order
If any item is missing from the package, it must be reported within 3 days of delivery.
3. NON-RETURNABLE ITEMS
For safety, hygiene, and quality reasons, the following products are NOT eligible for return:
Pet cakes
Pet food
Opened pet treats
Perishable goods
Customized products
Any item not in its original condition
Products reported after 3 days of delivery
4. RETURN PROCESS
Step 1: Raise a Return Request
Email us at petvisit.vizag@gmail.com
with the following details:
Order ID
Name & phone number
Issue description
Photos/videos (mandatory for damage claims)
Step 2: Verification
Our team will verify the issue within 48 hours.
Step 3: Return Approval
If approved, instructions for pickup or return shipping will be provided.
Step 4: Refund or Replacement
Based on your eligibility:
Refund (within 7 days after verification)
Replacement (based on stock availability)
5. RETURN SHIPPING COSTS
a. If the return is due to:
✔️ Damaged product
✔️ Wrong item delivered
✔️ Missing items
➡️ PetVisit will bear the return shipping cost.
b. If the customer ordered the wrong product:
➡️ Return is not accepted, as per our Refund Policy.
6. IMPORTANT CONDITIONS
Product must be unused and in original packaging (except damaged items).
All accessories, freebies, manuals, and tags should be intact.
Pet cakes and food products cannot be returned unless they were damaged on arrival.
Any claim submitted after 3 days from delivery will not be accepted.
7. CANCELLATION
Once an order is packed or shipped, cancellation is not allowed.
Please refer to our Cancellation Policy if needed
8. CONTACT US
For any return-related inquiries, reach us at:
📧 petvisit.vizag@gmail.com
🌐 www.petvisit.in